Bloomha Market respects your privacy and provides customers with the ability to request deletion of eligible personal information associated with their interactions with our business.
This page explains how you can request deletion of your personal data.
How to Request Data Deletion
To request deletion of your personal information, please contact Bloomha Market using the email address below:
Email: info@bloomha.com
Please use the subject:
Data Deletion Request
In your message, include:
- Your full name
- The phone number associated with your account or WhatsApp conversation
- Your email address, if applicable
- A brief description of the information you would like us to delete
For security and privacy purposes, we may request additional information to verify your identity before processing the request.
What Information May Be Deleted
Where legally permitted, eligible information may include:
- Customer contact information
- WhatsApp communication records
- Customer service communication
- Customer profile information
- Information stored in our business management systems that is no longer required for legal or operational purposes
Information We May Need to Retain
Certain information may not be immediately deleted where Bloomha Market is required to retain it for legitimate or legal purposes, including:
- Invoices
- Accounting records
- Payment and transaction records
- Tax records
- Fraud prevention records
- Records required to resolve disputes
- Information required by applicable laws or regulatory authorities
When information must be retained, it will only be kept for the period required by applicable law or legitimate business requirements.
WhatsApp and Meta Data
Bloomha Market uses the WhatsApp Business Platform provided by Meta Platforms.
Some information associated with your use of WhatsApp may also be processed independently by Meta or WhatsApp. Requests concerning data controlled directly by Meta or WhatsApp may need to be submitted to those services separately according to their own privacy policies and procedures.
Odoo and Business Systems
Bloomha Market may use Odoo and other business systems to manage customer records, purchases, invoices, receipts, and communications.
Where a valid deletion request applies to information stored in these systems, we will review the request and delete or anonymize eligible information where permitted.
Processing Time
We will review valid deletion requests within a reasonable period and in accordance with applicable legal requirements.
If additional information is required to verify the request or determine which records are affected, we may contact you before completing the deletion process.
Contact
For data deletion requests or questions about this process:
Bloomha Market
Muscat, Sultanate of Oman
Email: info@bloomhamarket.com